Resident services
Frequently Asked Questions
It's convenient to be able to solve certain apartment issues on one's own, and unclogging a shower drain can be one of these. Luckily, it's not hard to solve the majority of shower drain clogs with a simple tool called a hair snake that you can pick up for $5 at any hardware store.
Assuming a storm or power grid issue hasn't knocked out your electricity, you may simply have a bad bulb. The first thing to do when a bulb goes out is to test an appropriate replacement bulb. If this doesn't restore light, please enter a maintenance request, and our team will be happy to follow up with you.
All smoke detectors at The Pines use standard 9-volt batteries.
One effective DIY fix for a clogged toilet is to boil water, then carefully pouring it into the toilet bowl. Carefully repeat the process to dislodge clogs and liquify obstructions.
Putting certain household items like coffee grounds, oils, nut and egg shells, onion layers can cause serious problems when put down the sink. Please responsibly dispose of unsafe items in a separate trash or compost bin.
- Pull back the screen
- Ensure the flue is open
- Turn on the gas valve
- Light the fireplace
Packages are delivered to the resident's door or mail kiosk.
- Gate card entry required 10:00 pm to 6:00 am.
- Individual entry door lighting.
- Community street lights throughout.
“I have lived at the Pines for two years now and love it…. Safe neighborhood with friendly people and staff!” — Grace H.
Yes, renters' insurance is mandatory for all residents. With most plans starting at $10 per month.
- Columbus City Schools
- Gables Elementary
- Ridgeview Middle School
- Centennial High School
The community allows a maximum of one dog and one cat, OR two cats. Dogs must be under 50 lbs. at full-grown weight. There is a $300 non-refundable pet fee and an additional $30 per month for each pet.
Rent is due on the 1st and is late if paid on or after the 5th.
Rent can be paid online through our resident portal , via personal , cashiers checks or money orders.
Maintenance requests are easily submitted through the resident portal or can be called into the leasing office which is open daily to serve your needs.
Emergency on-site maintenance is available 24/7.
Non-emergency maintenance requests typically receive attention within 24-48 hours.
We don't allow subleasing - However we will permit a lease transfer to an approved adult applicant.
A renewal offer is sent with different options. If choosing not to renew, a 60-day written notice is required.
All terminations require a 60-day notice and an applicable buyout fee may apply for early terminations.
The initial lease is for 12 months. Subsequently, you have the option for a 9-month, 6-month, or month-to-month lease.
Resident Portal
Easily handle rent payments, maintenance requests,
and more inside one secure and streamlined dashboard.